We're here to help. Most questions are answered below, and you can always reach a real person by email.
Email us anytime, we usually reply within 1–2 business days. Include your account email and a description of the issue so we can help faster.
Download BetterBite from the App Store, open it, and follow the quick setup to build your plan. No access code is needed: early versions asked for one, but the app is now open to everyone. If an older install still shows a code screen, update the app from the App Store. On Android? BetterBite is iPhone-only today; leave your email at trybiteai.com/waitlist and we'll tell you when there's an Android version.
Point your camera at a meal (or scan a barcode, label, or menu) and BetterBite identifies the food, estimates the portion, and fills in the calories and macros. Estimates are automated approximations, you can tap into any meal to fine-tune the grams. Nutrition values are for general guidance and are not medical advice.
Subscriptions are billed through your Apple ID. To view, change, or cancel: open the Settings app on your iPhone → tap your name at the top → Subscriptions → BetterBite → Cancel Subscription. Cancelling stops the next renewal; you keep access until the end of the current period.
Sign in with the same Apple ID you used to subscribe, your subscription follows your Apple ID automatically. If you created a BetterBite account (email or Sign in with Apple), sign in and your goals, logs, and streaks come back too. Still stuck? Email us.
Open BetterBite, go to Profile, scroll to the bottom and tap Delete Account. This works the same on iPhone and Android and removes your account, your backed-up data and the usage events linked to you. Your on-device logs are removed when you delete the app. Step-by-step instructions and what is kept are on our delete your account page. You can also email hello@trybiteai.com to request deletion, or to exercise any of your privacy rights described in our Privacy Policy.
Yes. A photo you scan is sent through our server to our AI provider to read your meal, and is not kept for that. When you confirm a scan, a smaller copy is also kept, fully anonymized with no name, account or device attached, to help improve our food recognition. These copies are never sold, never linked to you, and never included in your backups. On Android you can turn this off in Profile › Help improve food recognition; the same setting is coming to iPhone. See section 6 of our Privacy Policy for details.
Yes, with your permission, BetterBite reads your weight and activity to personalize your targets and writes the calories and macros you log back to Apple Health. It's entirely optional and you control it in Settings.
BetterBite gets you a close, useful number in seconds, but calorie and macro figures are automated approximations and can differ from actual values. They're intended for general guidance, not medical or dietary advice, always consult a qualified professional for health decisions.
Email hello@trybiteai.com and we'll get back to you. For privacy requests (access, deletion, correction, or opt-out), see our Privacy Policy or email the same address.
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