We're here to help. Most questions are answered below, and you can always reach a real person by email.
Email us anytime, we usually reply within 1–2 business days. Include your account email and a description of the issue so we can help faster.
BetterBite is in early access. When you first open the app you'll see a welcome screen asking for an access code, enter the code we emailed you to unlock the app, then follow the quick setup to build your plan. Don't have a code yet? Join the waitlist at trybiteai.com and we'll email you one when your spot opens.
Point your camera at a meal (or scan a barcode, label, or menu) and BetterBite identifies the food, estimates the portion, and fills in the calories and macros. Estimates are automated approximations, you can tap into any meal to fine-tune the grams. Nutrition values are for general guidance and are not medical advice.
Subscriptions are billed through your Apple ID. To view, change, or cancel: open the Settings app on your iPhone → tap your name at the top → Subscriptions → BetterBite → Cancel Subscription. Cancelling stops the next renewal; you keep access until the end of the current period.
Sign in with the same Apple ID you used to subscribe, your subscription follows your Apple ID automatically. If you created a BetterBite account (email or Sign in with Apple), sign in and your goals, logs, and streaks come back too. Still stuck? Email us.
Open BetterBite → your Profile → account settings, and choose to delete your account. This removes your account and backed-up data. Your on-device logs are removed when you delete the app. You can also email hello@trybiteai.com to request deletion, or to exercise any of your privacy rights described in our Privacy Policy.
Yes. Your photos are used to read your meal and, fully anonymized with no name or account attached, may help improve our accuracy. They're never sold, never linked to you, and never included in your backups. See our Privacy Policy for details, or email us to opt out.
Yes, with your permission, BetterBite reads your weight and activity to personalize your targets and writes the calories and macros you log back to Apple Health. It's entirely optional and you control it in Settings.
BetterBite gets you a close, useful number in seconds, but calorie and macro figures are automated approximations and can differ from actual values. They're intended for general guidance, not medical or dietary advice, always consult a qualified professional for health decisions.
Email hello@trybiteai.com and we'll get back to you. For privacy requests (access, deletion, correction, or opt-out), see our Privacy Policy or email the same address.
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